Frequently Asked Questions

Why was this created?

We needed an easier way to share some of our spaces within our group of friends and trusted acquaintances. We figured if coordination was made a lot easier, our places would get more use and enjoyment.

Why do you not process payments?

We are not a marketplace or a money movement business. We simply give people coordination tools to help them offset their costs with the friends they share their places with.

Can I add my place?

Yes! You can create a free listing to get started. Sign in and visit your dashboard to create your first listing, or email us at support@thesafe.haus if you need assistance.

What are the different membership tiers?

Owner

Booking

  • • Free stays (no nightly fee)*

Responsibilities

  • • Splits monthly carrying cost*

Perks

  • • Book within this listing's advance window for owners**
  • • Recoups cost from member stays*
  • • Manage members
  • • Manage bookings
  • • Manage listing settings

Partner

Booking

  • • Free stays (no nightly fee)*

Responsibilities

  • • Splits monthly carrying cost*

Perks

  • • Book within this listing's advance window for partners**
  • • Recoups cost from member stays*
  • • Invite & remove members
  • • Manage bookings

Member

Booking

  • • Pays per stay + cleaning fee*

Limitations

  • • Cannot invite others

Perks

  • • Book within this listing's advance window for members**
  • • View calendar & availability

*Carrying cost, pricing, and fees are optional for any listing and up to the owner's discretion.

**Each listing defines how many days in advance owners, partners, and members can book. Pro plan owners can customize these in Settings → Booking; otherwise defaults apply.

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