Privacy Policy

1. Introduction

Welcome to Safe Haus, operated by BGT Labs LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Property and listing information
• Booking and reservation details
• Payment information: BGT Labs LLC does not process payments or store payment details. Payment information is shared directly between users. The Platform may facilitate sharing of payment URL links for convenience only, if the listing owner chooses to include them. Payment URLs are optional and provided at the listing owner's discretion. Users are responsible for payment security and processing.
• Communications with us and other users

2.2 Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Information necessary for bookings and communications within the platform. Payment information sharing is between users only. BGT Labs LLC does not process or store payment details (only payment URLs if provided by listing owners).
• Service providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics). Note: BGT Labs LLC does not use third-party payment processors as we do not process payments.
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing of your information
• Data portability
• Opt-out of certain communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Communications and Opt-Out

By providing us with your consent and contact information, you may receive communications from us by SMS/text message or email. You can opt out of SMS or email messages at any time. Just reply STOP to any SMS you get, or "HELP" for more info. To unsubscribe from emails, click the unsubscribe link at the bottom of any email you receive. Direct communication frequency from us may vary. Standard message and data rates may apply.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@thesafe.haus